MPD Communications

COMMUNICATIONS

The Communications (or Dispatch) section serves as the information center for the Milford Police Department. Our communications center is manned around-the-clock, 365 days a year. The staff of four full-time dispatchers provide radio dispatch services to the Milford Police and Fire Departments, Kensington Metropark (Fire Department only) and Camp Dearborn (Fire Department all year, Police during the fall, winter, and spring).  Police services at Camp Dearborn are handled by Oakland County Sheriff Department during the summer months.

Dispatchers handle all incoming calls and requests for assistance - both emergency and non-emergency. When a request for assistance is received, the dispatcher must prioritize the call, assess the response required and dispatch the appropriate agency or service. The response could range from a police officer, ordinance officer, the fire department, an ambulance or tow truck.  Dispatchers are able to arrange for assistance from a variety of emergency and service oriented agencies including Survival Flight, Michigan Secretary of State, The Road Commission for Oakland County and Animal Control.

Keeping up with advances in technology is another function of the Communications Section. Our dispatchers operate systems such as L.E.I.N. (Law Enforcement Information Network), N.C.I.C. (National Crime Information Center), C.M.I.S. (Corrections Management Information System) and a recently upgraded Computer Aided Dispatch system. A TDD (Telecommunications Device for the Deaf) system is integrated into the 9-1-1 system to allow hearing and speech impaired persons access to the emergency services we provide.

By utilizing the technology available to them, dispatchers can obtain and gather information on hundreds of different types of queries, as well as entering all of the necessary information that may help to identify missing or wanted persons and lost or stolen property. Dispatchers have the capability to query any vehicle or person throughout the United States, Canada and Europe (through Interpol). 

To assure proper response to your needs please keep the following information in mind when calling 9-1-1:    

  •  Be prepared to explain the nature of the emergency and the location or address where the emergency situation is taking place. Provide cross-streets, if known.

  •  Give the dispatcher your name, address and phone number - even if you are not directly involved in the emergency situation.
  •  Tell the dispatcher how many people are injured (if applicable) and the severity of their injuries.

 Remember, providing as much information as possible will help us to more quickly determine the most appropriate response to an emergency situation.